Professional Tourist Furnished Accommodation Rental (LMP) - MAS NATURA

The contract is signed between the "client" or "internet user" responsible for all "tenant(s)" accommodated during the stay and the "owners" or their "representative" present upon the client's arrival and departure and upon handing over or returning the keys.

Article 1: Rates, reservation and balance, contract and length of stay

Due to seasonal activity, prices vary legally according to years, seasons and availability, number of nights, people and ages, minimum stay, weekend or weekly or longer, if supplements, animals or other. The contract is concluded for a limited period and is made at time T when booking, according to the information provided by the client who will not be able to claim any reimbursement in the event of errors or subsequent changes made by him, nor demand the right to access or remain in the premises if a tenant or "guest" contravenes the conditions of the contract and rules of politeness, safety, hygiene, etc. The client having signed the contract (or his designated representative) could then be refused entry or receive penalties if, without notifying the owners (or their representative), he was not present during the inventory on arrival or departure with handover of the deposit and keys.

Knowing that a contract concluded between two parties cannot benefit even partially third parties, whether natural or legal persons, except with the prior written agreement of the owners, the customer remains primarily responsible in the event of dispute and damage. Any deliberate silence, unjustified absence, defamation, or violation of laws, regulations, and the General Terms and Conditions of Sale (GTC) may result in the termination of the contract at the client's expense. The owner may refuse any additional person or animal not specified in advance, increase the rental price, or require their departure without refund.

A booking confirmation, even by email or SMS, binds the future customer, who must have read and accepted the General Terms and Conditions of Sale (GTC) also available on the official website www.masnatura.fr before any reservation, as well as the payment on the inventory during the inventory. To validate your reservation and block the dates of the stay, a first payment will be requested which can represent between 50 and 100% of the rental amount. For reservations made before 60 or 30 days and for group accommodations, the entire price of the stay will be requested by check, bank transfer or cash. Due to the risk of data hacking, we generally do not accept bank transfers for the first payment. For payments by check, we will temporarily block the dates 7 to 14 days in advance, while we wait for the payment to reach our account. If the payment is by credit card (CB), 50 or 100% will be charged via our secure platform, with bank charges and commission for the owner, which will then be deducted in the event of cancellation and refund requests.

We do not accept any payment for the stay on the same day, so the total amount must be paid at least 30 or 14 days before the scheduled arrival date, by check, transfer or credit card, except for supplements and last-minute reservations (14 to 7 days before arrival) or other special cases which are then only made on site in cash upon arrival.

In accordance with article L121-21-8 of the French Consumer Code relating in particular to accommodation services provided on a specific date or at a specific frequency, the tenant does not benefit from the usual withdrawal period, whether for reservations made by mail, telephone or even online. However, in the event of an input error or other errors within 24 hours of booking, please contact us to see how to rectify them, knowing that bank charges may then apply.

Article 2: Cancellation, early arrival or departure, no-show…

– by the tenant: Cancellation must be notified to the owner promptly by telephone, email with read confirmation, mail to the address indicated, or by registered letter with acknowledgment of receipt in the event of a dispute. In all cases, the cancellation must be confirmed in writing to be valid. After the cancellation deadline with or without refund, or if no one shows up on the scheduled arrival day, the contract becomes null and void and the owner can then use the rental to try to rent it "last minute" at a reduced price. The entire price will then be retained as compensation for the financial loss for having blocked the rental unnecessarily. After the cancellation deadline, no refund will be made except in "cases of force majeure due to an unforeseeable and insurmountable external event" recognized by the authorities (such as hurricane or cyclone, volcanic eruption, earthquake, attacks, armed conflict in the department, unforeseeable general confinement, etc.). A postponement of stay may be proposed by mutual agreement depending on the circumstances but only out of season and if valid reasons are given.

But generally (excluding "Promotions" which may be completely non-refundable such as "Last Minutes" or others) before 60 days the deposit remains due:

– For lodgings and rooms: if the cancellation takes place up to 60 days before arrival, the price of the stay will be refunded (excluding bank charges), after which no refund will be made except in cases of force majeure, unforeseeable and with supporting documents.
– For group accommodation with rooms: the 50% deposit is not refundable but the remainder is up to 60 days before arrival, after which no refund will be made except in cases of force majeure, unforeseeable circumstances and with supporting documents.
– For the entire domain: no refund will be accepted given the additional rental and travel costs incurred.

– by the owner: In the event of force majeure, emergencies or other unforeseen events, we will promptly inform the customer by telephone and email with acknowledgment of receipt. Depending on the situation, we may offer either a full or partial refund, an alternative stay at the property on another date agreed upon with the client, or re-renting the property with the other tenants in another accommodation that suits them, depending on availability and season. In all cases, no compensation may be required, only a refund, postponement, or credit note for the client.

Article 3: Inventory of fixtures, deposit, taxes, charges and supplements

Barring serious unforeseen circumstances, the client, and/or the adult tenant representing them, must arrive on the specified arrival date between the time slots mentioned in their contract. In the event of a late or delayed arrival, they must promptly notify the owners or their representative. In the event of an early arrival, the tenant may not demand early return of the keys, nor request a refund or compensation without a valid reason, or simply for having misread, misjudged or misunderstood the layout of the rooms or other matters. Our website with photos and videos allows you to get enough information and almost complete "virtual tour" of the places, as well as detailed descriptions which should also be read, viewed and checked carefully before any reservation.

After a quick inventory of fixtures, a paper inventory is provided upon arrival with a copy of the contract to be signed, as well as an invoice upon the tenants' departure. This inventory constitutes the main reference in the event of a dispute. A security deposit or "deposit" (in cash and/or by check depending on the situation and the owner's choice) is then requested and will be returned after the contradictory establishment of an inventory of fixtures upon the tenants' departure; less any possible restoration costs and other fees or penalties in the event of significant nuisance or dirt (such as smoke or cigarettes found in and around the accommodation), damage, breakages, theft or disappearances, etc. Normally the deposit is returned immediately or within 30 working days (pending quotes from companies) if damage, disappearances or other items were noted or suspected by the owners or their representative during the stay and the inventory.

All charges (water, gas, electricity, swimming pool, Wi-Fi, etc.) are included in the initial price, except for the tourist tax, which is now payable on site at the actual rate (approximately 2%) depending on the number of nights and adults present during the stay and will be collected in cash upon arrival, with mandatory cleaning for arrival and departure. Other supplements requested in advance (such as bed linen, towels, children's beds, pets, SPA, etc.) will also be payable in cash on site upon arrival. Their amounts are displayed online and can be consulted with the rental descriptions.

Since the famous ""Covid health crisis", the complete cleaning of the personal indoor and outdoor living spaces is charged, as it is provided by the owners themselves before and after each rental. However, it is requested at least the complete tidying of the premises and terraces as received upon arrival and a quick cleaning before the inventory and departure of the tenants. In the event of non-compliance with the regulations, damage, disappearance, breakages, smoke/cigarettes or other possible damage, a cleaning fee, replacements or repairs may be requested or deducted from the deposit.

Article 4: Insurance and maintenance, rules of life, safety and hygiene

The client and their "guests" (adults or minors sleeping or just passing through during the stay) are responsible for all damages caused by them or by a third party invited by them, such as children, teenagers or animals, etc. The client is therefore invited to take out a holiday-type civil liability insurance policy for potential risks, even from abroad. This may be requested upon arrival or, failing that, a sworn statement during the inventory and condition report. According to French law, the client and/or tenant(s) is required to enjoy the rented property as a "good father or mother" according to the T&Cs and regulations provided and therefore to ensure the maintenance, hygiene conditions and safety of the rented spaces. The state of cleanliness must also be noted by the client and/or tenant(s) with the owner(s) or their representative upon arrival and departure. In the event of absence of signature during the inventory upon arrival (if too late or at night) upon signing the contract and handing over the keys, an agreement in principle is then established between the parties and the client and/or tenant(s) will not be able to contest any damage or disappearances discovered subsequently.

The client and his "guest" tenants are warned before their arrival that there are private spaces and others shared with the owners on site and other potential clients or visitors, such as the large secure parking lot (with electric gate and cameras at the entrance, the swimming pool, the large shared garden, the gym and games, etc.). However, each also has his own private outdoor space (terraces, dining area and vegetable garden...) and private indoor spaces which are "non-smoking". "Smoking areas" are tolerated only outside on the terraces and balconies, under the commitment that guests and other people use closed ashtrays and take all necessary safety measures knowing that they are staying near the seaside in a windy region with a high risk of fire. In the event of non-compliance, such as incivility, voyeurism and illicit or inappropriate behavior, the owners or representative may demand the departure and withhold penalties from the client and other disrespectful tenants. Likewise, in the interest of communion with Nature and good understanding with the neighborhood, all residents are asked to respect the basic rules of community living, nighttime noise (not after 10 p.m. or 11 p.m. depending on the season and no sound system or personal speakers), nor morning noise (not before 7 a.m., nor every day or evening either). As well as the uses of politeness such as respect for others, as well as the usual hygiene and safety measures especially around the swimming pool (not allowed for pets) and in other spaces to be shared collegially and to be tidied regularly (risk of rain, wind, etc.). Remember that this also applies to our animal friends as well as young children who must never be left alone without supervision in indoor or outdoor spaces - read the Important Information page.

Knowing that in the event of non-compliance with the rules, contracts and General Conditions of Sale, The owners or representatives have every right to demand the departure of the client and/or tenant(s) and guests who are too noisy or drunk or who are verbally or physically violent and therefore potentially dangerous in their home. They will not be able to protest, cancel their stay or even demand compensation due to their own inappropriate behavior such as unfortunate noise or other nuisances for which the owners themselves cannot be held responsible (works, parties and noise from neighbors, the municipality and the roads, etc.). They will also not be able to oppose any repairs or interventions whose importance, urgency or necessity may appear essential to be carried out before, during or after their stay.

Article 5: Payment security and data protection

All technical means for securing orders and payments are carried out on our website and associated banking services. However, despite all the precautions taken and the reputation for reliability of the payment systems, the owner can in no case be held responsible for consequences resulting from fraudulent hacking methods consisting of usurping his identity in order to organize false reservations, extorting banking information, personal and confidential data or other. Indeed, it is up to everyone to be vigilant, to check the information or to call by phone beforehand and to take all necessary verification precautions. We undertake to ensure that the personal data of customers - Internet users and / or tenants are never sold or even knowingly distributed to third parties for any reason whatsoever.

In accordance with the French Data Protection Act of 06/01/78, amended in 2004, and the EU General Data Protection Regulation (GDPR) No. 2016/679, since May 25, 2018, customers - Internet users and/or tenants benefit from a right of access, questioning, modification, rectification and deletion of data and information concerning them and may exercise this right at any time, either by writing to the company's address:

MAS NATURA, 31 rue des Vendanges 66300 BANYULS DELS ASPRES, either by telephone on 06 26 50 30 61 or by email via the website page: contact[a]masnatura.fr

Article 6: Virtual and intellectual property, defamation, etc.

The individual company Mas Natura remains the owner of its photos, documents, texts, videos, general architecture, animated or still images, logos, graphics and sounds, published physically or virtually on the internet and in particular on its personal website www.masnatura.fr .

Any user who has a website, blog, page or other on the internet, whether personal, voluntary or professional, and who wishes to create a link directly to the Mas Natura website, should normally request authorization. If this were not the case, then it would not be an implicit agreement of affiliation and the company would refuse any misuse or malicious attempts that could result. In any case, links, copies of images, texts or other, even tacitly authorized, must be removed upon simple request.

Please note that any attempt at scams, false testimony, slander and defamation, even if apparently "free" but marked by malice, or unfair competition towards the company Mas Natura and its owners or occupants, or even on the part of or against other customers or guests, could lead to civil and criminal legal proceedings in France.

Article 7: In the event of disputes or contestations

In the event of disputes or litigation, it is always best to find a compromise and common ground that is acceptable to both parties. However, if this is not possible, the Tourism and Travel Mediator first, and then the High Court of Perpignan, will be the only body authorized to rule on any disputes.