Terms & Conditions of Sales

Professional tourist furnished accommodation rental (LMP) - MAS NATURA

The contract is signed between the ""client"" or ""Internet user"" responsible for all ""tenant(s)"" accommodated during the stay and the ""owners"" or their ""representative"" present upon the client's arrival and departure and the handing over or return of the keys.

Article 1: Rates, reservation and balance, contract and duration of stay

Due to seasonal activity, prices vary legally according to years, seasons and availability, number of nights, people and ages, minimum stay, weekend or week or more, if supplements, animals or others. The contract is concluded for a limited period and is made at time T when booking, according to the information provided by the customer who will not be able to claim any reimbursement in the event of errors or subsequent changes made by him, nor demand the right to access or remain on the premises if a tenant or "guest" contravenes the conditions of the contract and rules of politeness, safety, hygiene, etc. The customer who signed the contract (or his designated representative) could then be refused entry or receive penalties if, without notifying the owners (or their representative), he was not present during the inventory on arrival or departure with hand delivery of the deposit and keys.
Knowing that a contract concluded between two parties cannot benefit even partially third parties, natural or legal person, except with the prior written agreement of the owners, the customer remains primarily responsible in the event of dispute and damage. Any voluntary silence, unjustified absence, defamation and violation of laws such as regulations and General Conditions of Sale (GCS) are likely to result in the termination of the contract due to the client's fault. The owner may refuse any additional person or animal not specified in advance, increase the rental price or require their departure without reimbursement.

A booking confirmation even by email or SMS binds the future customer who must have read and accepted the General Conditions of Sale (GCS) also available on the official website www.masnatura.fr before any booking as well as the payment on the inventory during the inventory. To validate your booking and block the dates of the stay, a first payment will be requested which can represent between 50 and 100% of the rental amount. For bookings made before 60 or 30 days and for group lodgings, the entire price of the stay will be requested by check, transfer or cash. Due to the risk of data hacking, we generally do not accept bank transfers for a first payment. For a payment by check, we will temporarily block the dates 7 to 14 days maximum in advance, the time to receive the payment in our account. If it is a payment by Credit Card (CB) 50 or 100% will be collected via our secure platform with bank charges and commission for the owner which will then be deducted in the event of cancellation and refund request.

We do not accept any payment for the stay on the same day, so the total amount must be paid at least 30 or 14 days before the scheduled date of arrival, by check, transfer or credit card, except for supplements and last minute reservations (14 to 7 days before arrival) or other special cases which are then only made on site in cash upon arrival.

In accordance with article L121-21-8 of the French Consumer Code relating in particular to accommodation services provided on a specific date or at a specific frequency, the tenant does not benefit from the usual withdrawal period, whether for reservations made by mail, telephone or even online. However, in the event of an input error or other within 24 hours of booking, please contact us to see how to rectify them, knowing that bank charges may then apply.

Article 2: Cancellation, early arrival or departure, no-show…

– by the tenant: The cancellation must be notified to the owner promptly by telephone, email with confirmation of reading, mail to the address indicated, or by registered letter with acknowledgment of receipt in the event of a dispute. In all cases, the cancellation must be confirmed in writing to be validated. After the cancellation deadline with or without refund, or if no one shows up on the scheduled day of arrival, the contract becomes null and void and the owner can then use the rental to try to rent it out "last minute" at a reduced price. The full price will then be retained as compensation for the financial loss for having blocked the rental unnecessarily. After the cancellation deadline, no refund will be made except in the event of "force majeure due to an unforeseeable and insurmountable external event" recognized by the authorities (such as a hurricane or cyclone, volcanic eruption, earthquake, attacks, armed conflict in the department, unforeseeable general lockdown, etc.). A postponement of the stay may be proposed by mutual agreement depending on the circumstances but only out of season and if valid reasons are given.

But generally before 60 days the deposit remains due:

– For lodgings and rooms: If the cancellation takes place up to 60 days before arrival, the price of the stay will be refunded (excluding bank charges), after which no refund will be made except in cases of force majeure, unforeseeable and with supporting documents.
– For group accommodation with rooms: the 50% deposit is not refundable but the remainder is up to 60 days before arrival, after which no refund will be made except in cases of force majeure, unforeseeable circumstances and with supporting documents.
– For the entire domain: no refund will be accepted given the additional rental and travel costs incurred.

– by the owner: In the event of force majeure, emergencies or other unforeseen circumstances, we will promptly inform the customer by telephone and email with acknowledgement of receipt. Depending on the situation, we can offer either a full or partial refund, a replacement stay in the establishment on another date agreed with the customer or its re-rental with the other tenants in another accommodation that suits them, depending on availability and seasons. In all cases, no compensation can be demanded but only a refund, postponement or credit for the customer.

Article 3: Inventory, deposit, taxes, charges and supplements

Except for serious unforeseen circumstances, the client, and/or adult tenant representing him, must arrive on the specified day of arrival between the time slots mentioned in his contract. In the event of a late or delayed arrival, he must promptly notify the owners or his representative. In the event of an early arrival, the tenant may not demand the return of the keys too early, nor request a refund or compensation without a valid reason, or just for having misread, judged or understood the organization of the rooms or others. Our website with photos and videos allows you to obtain enough information and an almost complete "virtual tour" of the places, as well as detailed descriptions which should also be read, watched and checked carefully before any reservation.

After a quick inventory, a paper inventory is provided upon arrival with a copy of the contract to be signed, as well as an invoice when the tenants leave. This inventory constitutes the main reference in the event of a dispute. A security deposit or "deposit" (in cash and/or by check depending on the situation and choice of the owner) is then requested and will be returned after the contradictory establishment of an inventory when the tenants leave; after deduction of any possible restoration costs and other fees or penalties if significant nuisances or dirt (such as smoke or cigarettes found in and around the accommodation), damage, breakages, theft or disappearances, etc. Normally the deposit is returned immediately or within 30 working days (pending quotes from companies) if damage, disappearances or other items were noted or suspected by the owners or their representative during the stay and the inventory.

All charges (water, gas, electricity, swimming pool, Wifi, etc.) are included in the initial price, except for the tourist tax which is now payable on site in real terms (approximately 2%) depending on the number of nights and adults present during the stay and will be collected on arrival in cash, with the mandatory cleaning on arrival and departure. Other supplements requested in advance (such as bed linen, towels, child's bed, pets, Nordic bath, etc.) except in exceptional cases will also be payable in cash on site upon arrival. Their amounts are displayed on the internet and can be consulted with the rental description sheets.

Since the famous ""Covid health crisis», the complete cleaning of the interior and exterior personal living spaces are charged, as planned by the owners themselves before and after each rental. However, it is requested at least the complete tidying of the premises and terraces as received on arrival and rapid cleaning before the inventory and departure of the tenants. In the event of non-compliance with the regulations, deterioration, disappearance, breakages, smoke/cigarettes or other possible damage, a cleaning, replacement or repair package may be requested or deducted from the deposit.

Article 4: Insurance and maintenance, rules of life, safety and hygiene

The customer and his "guests" (adults or minors sleeping or just passing through during the stay) are responsible for all damages occurring due to their actions or those of a third party invited by them, such as children, teenagers or animals, etc. The customer is therefore invited to take out a holiday-type civil liability insurance contract for potential risks, even from abroad. This may be requested upon arrival or, failing that, a sworn statement during the inventory and inventory of fixtures. According to French law, the client and/or tenant(s) is required to enjoy the rented property as a "good father or mother" according to the T&Cs and regulations provided and therefore to ensure the maintenance, hygiene conditions and safety of the rented spaces. The state of cleanliness must also be noted by the client and/or tenant(s) with the owner(s) or their representative upon arrival and departure. In the event of no signature during the inventory of fixtures upon arrival (if too late or at night) upon signing the contract and handing over the keys, an agreement in principle is then established between the parties and the client and/or tenant(s) will not be able to contest any damage or disappearances discovered subsequently.

The client and his "guest" tenants are warned before their arrival that there are private areas and others shared with the owners on site and other potential clients or visitors, such as the large secure car park (with electric gate and cameras at the entrance, the swimming pool, the large communal garden, the gym and games, etc.). However, each also has their own private outdoor space (terraces, dining area and vegetable garden, etc.) and private indoor spaces that are "non-smoking". "Smoking areas" are tolerated only outside on the terraces and balconies, under the commitment that guests and other people use closed ashtrays and take all necessary safety measures knowing that they are staying near the seaside in a windy region with a high risk of fire. In the event of non-compliance, such as incivility, voyeurism and illicit or inappropriate behavior, the owners or representatives may demand departure and withhold penalties from the client and other disrespectful tenants. Similarly, in the interest of communion with Nature and good understanding with the neighborhood, all residents are asked to respect the basic rules of community life, nocturnal noise (not after 10 p.m. or 11 p.m. depending on the season and no sound system or personal speakers), or morning noise (not before 7 a.m., nor every day or evening either). As well as the uses of politeness such as respect for others, as well as the usual hygiene and safety measures especially around the swimming pool (not allowed for pets) and in other spaces to be shared collegially and to be tidied up regularly (risk of rain, wind, etc.). Remember that this also applies to our animal friends as well as young children who must never be left alone without supervision in indoor or outdoor spaces - read the Important Information page.

Knowing that in the event of non-compliance with the rules, contracts and General Conditions of Sale, The owners or representatives have every right to demand the departure of the client and/or tenant(s) and guests who are too noisy or drunk or who are verbally or physically violent and therefore potentially dangerous in their home. They will not be able to protest, cancel their stay or even demand compensation because of their own inappropriate behavior such as unfortunate noise or other nuisances for which the owners themselves cannot be held responsible (works, parties and noise from neighbors, the municipality and the roads, etc.). They will also not be able to oppose any repairs or interventions whose importance, urgency or necessity may appear essential to be done before, during and after their stay.

Article 5: Payment security and data protection

All technical means for securing orders and payments are carried out on our website and associated banking services. However, despite all the precautions taken and the reputation of the reliability of the payment systems, the owner can in no case be held responsible for consequences resulting from fraudulent hacking methods consisting of usurping his identity in order to organize false reservations, extorting banking information, personal and confidential data or others. Indeed, it is up to everyone to be vigilant, to check the information or to call by phone beforehand and to take all necessary verification precautions. We undertake to ensure that the personal data of customers - Internet users and / or tenants are never sold or even knowingly distributed to third parties for any reason whatsoever.

In accordance with the "Informatique et Libertés" law of 06/01/78 amended in 2004 and the General Data Protection Regulation (GDPR) of the EU n°2016/679, since May 25, 2018, customers - Internet users and/or tenants benefit from a right of access, questioning, modification, rectification and deletion of data and information concerning them and may exercise this right at any time, either by writing to the company's address:

MAS NATURA, 31 rue des Vendanges 66300 BANYULS DELS ASPRES, either by telephone on 06 26 50 30 61 or by email via the website page: contact[a]masnatura.fr

Article 6: Virtual and intellectual property, defamation, etc.

The individual company Mas Natura remains the owner of its photos, documents, texts, videos, general architecture, animated or non-animated images, logos, graphics and sounds, published physically or virtually on the internet and in particular on its personal website www.masnatura.fr .

Any user who has a website, blog, page or other on the internet, whether personal, voluntary or professional, who wishes to make a link directly to the Mas Natura website, should normally request authorization. If this were not the case, then it would not be an implicit affiliation agreement and the company would refuse any misuse or malicious attempts that could result from it. In any case, links, copies of images, texts or other, even tacitly authorized, must be removed upon simple request.

Please note that any attempt at scams, false testimony, slander and defamation, even if apparently "free" but marked by malice, as well as unfair competition towards the company Mas Natura and its owners or occupants, or even on the part of or against other customers or guests, could result in civil and criminal legal proceedings in France.

Article 7: In the event of disputes or contestations

In the event of disputes or disagreements, it is always better to find a compromise and common ground that is acceptable to both parties. However, if this is not possible, the Tourism and Travel Mediator first, then the High Court of Perpignan, will be the only ones authorized to rule on any disputes.