Terms & Conditions of Sales
Professional Furnished Tourist Accommodation Rental (LMP) - MAS NATURA
The contract is signed between the "client" or "internet user" responsible for all the "tenant(s)" accommodated during the stay and the "owners" or their "representative" present at the arrival and departure of the client and the handing over or return of the keys.
Article 1 : Rates, booking and balance, contract and length of stay
Due to seasonal activity, prices vary legally according to the year, season and availability, number of nights, people and ages, minimum stay, weekend or week or more, depending on needs and supplements, pets or other. The contract is concluded for a limited period and is made at the time of booking, according to the information provided by the client who will not be able to claim any refund in case of errors or changes after the fact on his part, nor demand any right of access or maintenance in the premises if a tenant or "guest" contravenes the conditions of the contract and rules of politeness, safety, hygiene, etc.
Given that a contract concluded between two parties cannot benefit third parties, whether individuals or legal entities, even partially, without the prior written consent of the owners, the client remains primarily responsible in the event of a dispute or damage. Any deliberate silence, unjustified absence, defamation, or violation of laws, regulations, and the General Terms and Conditions of Sale (GTC) may result in the termination of the contract at the client's expense. The owner may refuse entry to any additional person or animal not specified in advance, increase the rental price, or demand their departure without a refund.
A booking confirmation, even by email or SMS, is binding on the prospective client, who must have read and accepted the General Terms and Conditions of Sale (GTC), also available on the official website www.masnatura.fr, before making any reservation, as well as payment upon arrival and check-in. To confirm the reservation and secure the dates of the stay, an initial payment will be required, which can represent between 50% and 100% of the rental amount. For reservations made more than 60 or 30 days in advance, and for group accommodations, the full price of the stay will be required by check, bank transfer, or cash. Due to the risk of data breaches, we generally do not accept bank transfers for the initial payment. For payments by check, we will temporarily reserve the dates 7 to 14 days in advance, to allow time for the payment to be received in our account. If it is a payment by Credit Card (CB) 50 or 100% will be taken via our secure platform with bank fees and commission for the owner which will then be deducted in case of cancellation and refund request.
We do not accept any payment for the stay on the same day, so the entire amount must be paid at least 30 or 14 days before the scheduled arrival date, by check, bank transfer or credit card, except for supplements and last minute bookings (14 to 7 days before arrival) or other special cases which are then only paid on site in cash upon arrival.
All utilities (water, gas, electricity, swimming pool, Wi-Fi, etc.) are included in the initial price, except for the tourist tax, which is payable on arrival at the actual rate (approximately 2%) based on the number of nights and the number of adults present during the stay. This tax will be collected in cash upon arrival, along with the mandatory cleaning fee upon arrival and departure. Other supplements requested in advance (such as bed linen, towels, cot, pets, Nordic bath, etc.) will also be payable in cash upon arrival, unless otherwise specified. Their prices are listed online and can be consulted with the rental descriptions.
Since the COVID-19 pandemic, a complete cleaning of all indoor and outdoor living spaces is charged, as scheduled by the owners before and after each rental. However, at a minimum, the premises and terraces must be left completely tidy as received upon arrival, and a quick clean is required before the final inspection and departure of the tenants. In the event of non-compliance with the regulations, damage, loss, breakage, smoke/cigarette use, or any other potential damage, a cleaning fee, replacement costs, or repairs may be charged or deducted from the security deposit.
In accordance with Article L121-21-8 of the French Consumer Code relating in particular to accommodation services provided on a specific date or at specific intervals, the tenant does not benefit from the usual withdrawal period, whether for reservations made by mail, telephone or even via the internet. However, in case of data entry errors or other issues within 24 hours of booking, please contact us to see how to correct them, bearing in mind that bank charges may then apply.
Article 2 : Cancellation, early arrival or departure, no-show…
– By the tenant : Cancellation must be notified to the owner promptly by telephone, email with read receipt, mail to the address provided, or by registered letter with acknowledgment of receipt in case of dispute. In all cases, the cancellation must be confirmed in writing to be valid. After the cancellation deadline, with or without a refund, or if no one arrives on the scheduled arrival date, the contract becomes null and void, and the owner may then make the property available to rent at the last minute at a reduced price. The full rental price will then be retained as compensation for the financial loss incurred by having the property unnecessarily reserved. After the cancellation deadline, no refunds will be issued except in cases of "force majeure due to an unforeseeable and insurmountable external event" recognized by the authorities (such as a hurricane or cyclone, volcanic eruption, earthquake, terrorist attack, armed conflict within the department, unforeseen general lockdown, etc.). Postponement of the stay may be offered by mutual agreement depending on the circumstances, but only outside of peak season and if valid reasons are provided.
But generally (excluding "Promotions" which may be completely non-refundable such as "Last Minute" offers or others), the deposit remains due before 60 days:
– For gîtes and function rooms: if the cancellation occurs up to 60 days before arrival, the price of the stay will be refunded (excluding bank charges). After that, no refund will be issued except in cases of force majeure, unforeseen circumstances, and with supporting documentation.
– For group gîtes with function rooms: The 50% deposit is non-refundable, but the remainder is refundable up to 60 days before arrival. After that, no refunds will be issued except in cases of force majeure, unforeseen circumstances, and with supporting documentation. For the entire property: no refunds will be accepted due to the additional rental and travel expenses incurred.
– By the owner : In the event of force majeure, emergencies, or other unforeseen circumstances, we will promptly inform the client by telephone and email with read receipt. Depending on the situation, we may offer either a full or partial refund, an alternative stay at the property on another date agreed upon with the client, or re-letting the property with other tenants in other suitable accommodation, subject to availability and season. In all cases, no compensation will be due, only a refund, postponement, or credit note.
Article 3 : Inventory of fixtures, security deposit, taxes, charges and additional charges
Except in cases of serious unforeseen circumstances, the client, and/or their legal representative, must arrive on the specified arrival date within the time slots indicated on their contract. In case of late or delayed arrival, they must promptly notify the owners or their representative. In case of early arrival, the tenant may not demand luggage storage or early key collection, nor request a refund or compensation without valid reason, or simply for having misread the booking information, viewed photos and videos, or misjudged or misunderstood the room layout or other extras (such as the spa, activities, etc.). The detailed pages of online travel agencies (Booking, Airbnb, etc.) as well as our own website at www.masnatura.fr, with its numerous images and texts, provide ample information and a nearly complete "virtual tour" of the property, including detailed descriptions that should be carefully read, viewed, and verified before any booking or financial commitment.
Upon arrival and key handover, a final contract, including the exact tourist tax and a mandatory inventory checklist, must be signed by both parties upon arrival and departure. The inventory serves as the primary reference in case of dispute and is required by insurance companies in the event of fire, loss, theft, etc. Therefore, a security deposit (in cash and/or by check, depending on the situation and the owner's preference) is also required upon arrival and will normally be returned after a joint inspection of the property upon departure, less any potential repair costs and other fees or penalties for significant disturbances or dirt, such as smoke or cigarette butts found in or around the accommodation, damage, breakage, theft, or loss, etc.
Without the security deposit, validation of this inventory with the signed contract, and the terms and conditions and regulations presented again in the "Notice" folder for MAS NATURA, no keys will be handed over upon arrival and the stay will be canceled without any compensation. The client who confirmed the reservation and/or signed the contract (or their representative on site) may then be refused access to the accommodation with their guests, or even receive penalties if, without notifying the owners (or their representative), they have brought more guests than planned during the stay, have not informed the owners of the presence of additional pets or children, or are simply not present for the check-in and check-out inspections, during which the security deposit and keys will be handed over in person.
Similarly, upon departure, without an on-site inspection with the client (or a pre-designated representative), the security deposit will not be returned, and penalties may be claimed for any losses or damages exceeding the deposit paid upon arrival. However, if no damage or suspected damage, breakage, or loss is found, the security deposit will be returned immediately or within 30 business days or more (depending on the time required to obtain quotes from repair companies), if such damage is observed or suspected by the owners (or their representative) during or immediately after the inspection.
Article 4 : Insurance and maintenance, rules of conduct, safety and hygiene
The client and their "guests" (adults or minors sleeping or just passing through during the stay) are responsible for all damages arising from their actions or from a third party invited by them, such as children, teenagers or animals, etc. The client is therefore required to provide identification and to take out holiday liability insurance to cover potential risks, even those originating from abroad. This may be requested upon arrival, or failing that, a signed declaration will be required during the inventory and check-in inspection. According to French law, the client and/or tenant(s) is obligated to use the rented property responsibly, and must therefore ensure the upkeep, hygiene, and safety of the rented spaces. The cleanliness of the property must also be verified by the client and/or tenant(s) with the owner(s) or their representative upon arrival and departure. At the time of the inventory and the handing over of the keys (even if too late or at night) a preliminary agreement is concluded between the parties who accept the documents, with the terms and conditions and regulations, provided in the welcome pack of MAS NATURA (with instructions, WIFI, etc.). Therefore, everything must be thoroughly checked on site, and the client and/or other guests will not be able to dispute any damage or disappearances discovered later.
The client and their guests are informed before arrival that there are private spaces and others shared with the owners and other potential clients or visitors, such as the large, secure parking area (with electric gate and cameras at the entrance), the swimming pool, the large communal garden, the gym and games room, etc. However, each guest also has their own private outdoor space (terraces, dining area, and vegetable garden, etc.) and private indoor spaces, which are non-smoking. Smoking is permitted only outdoors on terraces and balconies, provided that guests and other individuals use the provided closed ashtrays and take all necessary safety precautions, given that they are staying near the sea in a windy area with a high risk of fire. In the event of non-compliance, such as incivility, voyeurism, and illegal or inappropriate behavior, the owners or their representatives may require departure and impose penalties on disrespectful guests and other tenants. Similarly, in the interest of harmony with nature and good relations with the neighborhood, all residents are asked to respect basic rules of communal living, including nighttime noise (no noise after 10 or 11 pm depending on the season, and no sound systems or personal speakers), and morning noise (no noise before 7 am, nor every day or evening). Likewise, courtesy and respect for others are expected, as well as adherence to standard hygiene and safety measures, especially around the swimming pool (pets are not allowed) and in other shared spaces, which should be kept tidy regularly (due to the risk of rain, wind, etc.).
Remember that this applies to adults as well as animals, children or teenagers who should never be left alone without the supervision of a responsible adult in indoor or outdoor spaces – be sure to read the Important Information and Rules and Conditions pages of our website.
Given that in the event of non-compliance with the rules and General Terms and Conditions of Sale (GTC), the owners or their representative have the full right to demand the departure of any client and/or tenant(s) and guests who are too noisy, intoxicated, or verbally or physically violent, and therefore potentially dangerous on their premises. They will then be unable to protest, prematurely cancel their stay, or even demand compensation due to their own inappropriate behavior, such as unfortunate noise disturbances or other issues for which the owners cannot be held responsible (construction work, parties, and noise from neighbors, the municipality, and public roads, etc.).They will also not be able to oppose any repairs or interventions whose importance, urgency or necessity may appear essential to be carried out before, during and after their stay (if damage occurs).
Article 5 : Payment security and data protection
All technical means of securing orders and payments are implemented on our website and associated banking services. However, despite all precautions taken and the reputation for reliability of the payment systems, the owner cannot under any circumstances be held responsible for consequences resulting from fraudulent hacking methods that involve impersonating the owner to organize fake reservations, extort banking information, personal and confidential data, or other sensitive information. It is therefore the responsibility of each individual to be vigilant, to verify information, perhaps even call beforehand, and to take all necessary verification precautions. We are committed to ensuring that the personal data of customers - internet users and/or tenants - will never be sold or even knowingly disclosed to third parties for any reason whatsoever.
In accordance with the French Data Protection Act of 06/01/78 as amended in 2004 and the EU General Data Protection Regulation (GDPR) No. 2016/679, since 25 May 2018 , customers – internet users and/or tenants – have the right to access, query, modify, rectify and delete data and information concerning them and may exercise this right at any time by writing to the company address:
MAS NATURA, 31 rue des Vendanges, 66300 BANYULS DELS ASPRES, can be contacted by phone at 06 26 50 30 61 or by email via the website: contact[a]masnatura.fr
Article 6 : Virtual and intellectual property, defamation…
The sole proprietorship Mas Natura retains ownership of its photos, documents, texts, videos, general architecture, animated or non-animated images, logos, graphics and sounds, published physically or virtually on the internet and in particular on its personal website www.masnatura.fr .
Any user who has a website, blog, page, or other online presence, whether personal, voluntary, or professional, and who wishes to create a link directly to the Mas Natura website should normally request permission. Failure to obtain permission does not constitute an implicit affiliation agreement, and the company will refuse any misuse or malicious attempts that may result. In any case, links, copies of images, text, or other content, even if tacitly authorized, must be removed upon request.
It should be noted that any attempt at fraud, false testimony, slander and defamation, even seemingly "gratuitous", is prohibited."but tainted by malice, such as unfair competition towards the company Mas Natura and its owners or occupants, or even by or against other clients or guests, could lead to legal proceedings in Civil as well as Criminal in France.
Article 7 : In case of disputes or disagreements
In the event of disputes or disagreements, it is always best to find a compromise and common ground acceptable to both parties. However, if this is not possible, the Tourism and Travel Mediator, and subsequently the High Court of Perpignan, will be the only bodies authorized to rule on any disputes.