General Terms & Conditions of Sale
Tourism Furnished Flat 66 MAS NATURA
This contract is signed between the “renter”, “client” or “user” and the “owner”, “seller” or his “representative” present at the arrival and departure of the customer and the delivery or return of the keys.
Article 1: Stay price and length
The prices are indicated in each description and generally correspond to the overall cost of renting the cottage for one week (from Saturday afternoon to Saturday morning, according to the schedule defined in the contract) in high season (April to October), or also for a mid-week or weekend in low season (November to March).
The tenant signing the contract concluded for a fixed term, and warned of price differences depending on the time of the year, can in no circumstances claim any refund or right to stay at the end of the predetermined period.
Article 2: contract and reservation
The contract concluded between the parties and initially provided for a rental accommodation may in no case even partially benefit third parties, natural person or legal entity, unless written agreement of the owner. Any breach of this clause could result in the immediate termination due to the lessee’s fault, the rented product remaining the owner’s property.
The reservation becomes effective once the customer sends to the owner a deposit representing at least 50% of the total amount of the rental and a copy of the signed contract before the date indicated on the front. The second copy is to be kept by the tenant-client.
If this contract has been signed via the website of the owner-seller www.masnatura.fr he will automatically receive his second copy as a reservation certificate. In all cases, the customer agrees to have first read and signed these General Terms and Conditions of Sale (GTC) whether by mail, email or the website platform www.masnatura.fr before any settlement and booking.
Article 3: Settlement of the final balance
The payment is normally due 30 days before the beginning of the stay: at this time, the customer “web user” will be asked to pay by telephone or e-mail. For bookings made less than 30 days before the start of the stay, the full price of the stay will be required when concluding the contract or at least 14 days before the scheduled arrival date. The landlord may terminate the agreement and refuse the tenant-client’s entry if he has not reviewed his reservation in full, without refund, compensation or otherwise.
When paying online via the website www.masnatura.fr the customer agrees to pay the amounts requested according to the means of payment offered by the owner. The typing errors and prices indicated during a one-time bank transfer by the customer will not be refunded then on his bank account but that a credit will be proposed for a next stay.
The credit card debit of the customer will be made in euro only.
Article 4: Absence of the right of withdrawal
In accordance with Article L121-21-8 of the Consumer Code relating in particular to the provision of accommodation services provided on a specific date or periodicity, the tenant does not benefit from the usual withdrawal period, whether for bookings made by mail, phone or even internet.
Article 5: In case of cancellation by the tenant
In case of cancellation by the tenant, any cancellation must be notified to the owner as soon as possible first by phone (oral or SMS) and then by email with confirmation of reading, or postal mail (written way) to the address above, and finally by registered letter with acknowledgment of receipt in case of dispute.
In all cases, the initial down payment will remain with the owner if the cancellation takes place less than 14 days before the planned arrival date, i.e. 50% of the price of the stay. If the tenant does not come forward at all or if he does too late after 14 days or even the expected day of his arrival, the contract becomes void and the owner can dispose of his apartment to try to rent it to others tenants. The totality of the price of the stay then remains with the owner as a compensation, except in case of absolute necessity or agreement between the two parts.
If the stay is shortened by the tenant, the price remains due in full to the owner and there will be no refund.
Article 6: In case of cancellation by the owner
In case of cancellation by the owner, it is also required to quickly inform his client by phone or email with acknowledgment of receipt. The tenant will be refunded immediately and without penalties, except in case of “absolute necessity” by the fact of an external, unpredictable and insurmountable event (volcanic eruption, earthquake, cyclone, airports strike, attacks, armed conflict, etc..).
The customer may also receive compensation at least equal to the penalty he would have incurred if the cancellation was made by him at that date, without further compensation. These provisions do not apply when an amicable agreement is concluded for the acceptance by the tenant of a substitute stay proposed by the owner.
Article 7: The day of arrival
The tenant must appear on the specified day and between the time slots mentioned on his contract. In case of late or delayed arrival or last-minute impediment, the tenant must notify as soon as possible the owner or his representative (telephone, SMS, email with confirmation of reading, etc.), whose address and telephone number appear on the voucher or the description sheet. In addition, in case of early arrival the tenant cannot require the delivery of keys earlier, or in case of late or delayed arrival (except absolute necessity), nor ask for a refund.
Article 8: The security deposit or bond
At the arrival of the tenant, a deposit is also requested by the owner, the amount is indicated at the time of booking and on the contract. After a joint inspection of the premises prior to departure, this deposit will be restored at once or within 7 working days, after deduction of the cost of restoration if degradations were noted on site or subsequently.
Article 9: Inventory
An inventory is established jointly and signed by the tenant and the owner either on arrival or the next morning if late arrival or at night. This inventory is the only reference in case of dispute. The Customer is obliged to enjoy the rented property as a “good father or mother”. The cleanliness of the apartment must be noted by the tenant and the owner on arrival as on departure.
The cleaning of the premises is the responsibility of the tenant during the rental period and before his departure, unless supplements have been agreed in the contract. In the event of non-compliance, disappearances or possible damages, a cleaning, replacement or repair fee may be claimed or deducted from the deposit.
Articles 10: The capacity (people and animals)
The contract specifies the number of people (adults and children over 3 years old) expected to stay in the cottage. The owner may refuse any additional person or increase the rental price if necessary.
The contract specifies whether or not the tenant can stay with a pet (2 maximum) and the possible supplement to be paid upon booking. In case of non-compliance with this clause by the tenant, the owner may request a supplement or refuse the animal.
Article 11: Life, safety and hygiene rules
The tenant is warned before his arrival that outdoor or indoor spaces, even private, are “non-smoking” and that he lives in a region with a high fire risk. However, a smoking area may be offered if the tenant or other members of his family or friends agree to make use exclusively of the ashtray made available and to take all the necessary security measures.
In the same way, in a concern of good understanding with the neighborhood, the other tenants or simply the owner’s family in the next house, all the residents are asked to respect the elementary rules of life in community, politeness and respect for others, or even hygiene, especially around the pool and collective areas.
Article 12: Insurance
The tenant is responsible for all damages arising from his act. He is invited to take out a civil liability insurance policy, of resort-type, for these different risks during his stay in France, even if he comes from abroad. A certificate of insurance may be claimed at the entrance to the premises or a written affidavit otherwise.
Article 13: Potential nuisances and works in or around the apartment
The tenant cannot protest, ask for the cancellation of his stay or even compensation due to some unfortunate nuisances outside or inside. He will not be able to oppose any repairs of which the importance, urgency or necessity can appear to the owner during the duration of his stay, and this without receiving compensations or refunds.
Article 14: Payment of taxes and charges
At the end of the stay, the tenant must pay the owner the taxes and charges, sometimes not included in the price. Their amount is based on the calculation base mentioned in the descriptive sheet. A receipt or bill will be given by the owner at the end of the stay.
Article 15: Payment Security
To ensure payment security, the website www.masnatura.fr uses Crédit Agricole’s secure payment services (e-transaction Paybox). Confidential data is transmitted directly encrypted on their servers without passing on the physical media of the merchant. The online supply of the card number and the final validation of the reservation will be worth signing and proof of the due date of the sums due, as well as the express acceptance of all the operations carried out on the site; as well as these General Conditions of Sale (GTC).
All technical means necessary to secure orders and payments have been made on our website www.masnatura.fr. Despite all the precautions taken and the reputation of reliability of the payment systems used, the owner can not be held responsible for any consequences resulting from fraudulent methods consisting, for example, in impersonating his / her identity in order to organize false bookings, extort banking information, personal and confidential information or otherwise. It is up to the Customer and the Internet user to be vigilant, to call if necessary beforehand and to think about taking verification precautions.
Article 16: Data protection
In accordance with the law “Informatique et Libertés” of the 06/01/78 modified in 2004, and the EU General Regulation on the Protection of Personal Data (GDPR) 2016/679, since 25 May 2018, the customer-web user profits from a right of access, interrogation, modification, correction and deletion of data and information concerning him and will be able to exercise it either by writing to the address of the company’s registered office: MAS NATURA, 31 rue des Vendanges 66300 BANYULS DELS ASPRES, by telephone at 06 26 50 30 61 or by email on the Contact webside. Personal data is secure and will never be released to third parties for any reason.
Article 17: Virtual and intellectual properties
The private company Mas Natura remains entirely the owner of its photos, documents, texts, videos, general architecture, animated or non animated images, logos, graphics and sounds published physically or virtually on the Internet and in particular on the webside wwwmasnatura.fr.
Any user who has a site, blog, page or other on the Net, as a personal, volunteer or professional and who wishes to make a link directly to the Mas Natura site, should normally seek permission. If this is not the case, then it would not be an implicit affiliation agreement and Mas Natura would refuse any misuse or malicious attempts that may result. In any case, links, copies of images, text or other, even tacitly authorized, must be removed on request.
To know that any attempt at scams, false testimony and slander, even seemingly gratuitous, like unfair competition with respect to Mas Natura and its occupants, or towards other customers, could lead to legal proceedings at Civil as to the Penal in France.
Article 18: In case of disputes
In the event of litigation or disputes, it is always better to find a compromise and common ground that is acceptable to both parties. However, if this were not possible The Médiateur du Tourisme et des Voyages or Tribunal de Grande Instance of Perpignan will be the only ones able to rule on possible litigation.